Here to help
Frequently asked questions
Straight answers about orders, products and caring for your frames.
Where can I find my order information?
Your order confirmation email contains your order details. Shipping updates and an order-status link are sent to the email address used at checkout.
Can I change or cancel an order?
Contact customer care as soon as possible with your order number. Changes cannot be guaranteed once processing has started.
How should I care for my frames?
Store frames in a protective case and clean lenses with a clean microfiber cloth. See the Care Guide for more guidance.
How do I choose a frame size?
Compare the measurements shown on each product page with a pair that already fits you well. See the Size Guide for an explanation of each measurement.
Where can I review return eligibility?
Please review the current Return Policy for eligibility, exclusions and instructions before sending anything back.