Review eligibility
Check the published Return Policy for the current return window, condition requirements and exclusions.
Customer care
Returns Policy
Start here for return and exchange guidance. The published Return Policy determines final eligibility.
Request support
Contact customer care with your order number and the item you would like to return or exchange.
Pack carefully
Follow the instructions provided by customer care and protect the item during return transit.
The details
Returns and exchanges
Item condition
Eligibility depends on the current Return Policy. Keep all supplied packaging and accessories until you are certain the item is right for you.
Refund timing
Approved refunds are issued to the applicable payment method. Bank processing times can vary.
Incorrect or damaged item
Contact customer care promptly with your order number and clear photographs so the team can review the issue.